Implementation of Customer Relationship Management systems

Oracle Siebel CRM

Solution Oracle Siebel CRM was developed for operation in banks of any scale and for providing them with possibility of effective work with clients and company partners within whole chaine of interaction with him at the level of any department.

Solution Oracle Siebel CRM for banks is one of the most flexible and scalable  solutions among CRM-systrems. It supports clear and effective methodology, possesses powerful integration tools and large number of specialized solutions for banking which include:
  • Siebel Finance - specialized solutions for banking; solutions for bank branches;
  • Intergation with IPC processing;
  • Integration with contact-center.
Specialized instrument Universal Customer Master allows not only to use data about a client, but also to manipulate it regardless in which particular banking software complex it is located, taking inti consideration all ties and requirements to data integrity.

Integration solution Universal Application Network allows effective and reliably  joining together of the data of all information systems and complexes of the bank regardless of the platform, creating single data bus line.

Benefits of the solution:

  • Providing clients with competent infromation about the bank and its products in realtime mode;
  • Improvement in quality of client servicing and increase of “acquisition percentage" of clients;
  • Increase of control over quality of client servicing;
  • Increase of advertising efficiency due to cost saving and accurate revealing of target groups;
  • Creation of single database of clients;
  • Adjustment of client data to a single format;
  • Effective use of client data at meeting business targets of the bank.